FAQ
Here you will find the most common questions about our platform
NCLEX V2 Trainer
How do I purchase NCLEX V2 Trainer?
Simply navigate to the NCLEX V2 Trainer page and select your curriculum level either RN or PN
How does the subcription renewal work?
Standard enrollment is a 30 or 90-day subscription with automatic 30-day renewal after the initial period. You may cancel your subscription at any time without penalty using your account settings in your NCLEX V2 Training Account.
If you have canceled your account and need to rejoin the NCLEX V2 by logging into your account - click this link here!
How do I cancel the Virtual Trainer subscription/ renewal?
The goal here is to get into the VT, get your license, and get out!
- Here’s how to cancel
- Sign in to your VT Account.
- Go to your Account Settings
- Billing
- Manage
- Cancel Account
Do I receive a letter of completion?
Some state Boards of Nursing (BON) require students that have taken NCLEX multiple times to take a state approved remedial course, secondary review, or provide a letter of completion. While this is not the case for most boards, it is important to check with your direct BON to determine your specific needs. The NCLEX Virtual Trainer does provide a certificate at completion that can be printed at your request.
Can I save NCLEX Virtual Trainer content to my computer?
The video lectures, homework, and practice exams of the NCLEX Virtual Trainer can not be downloaded or saved to your computer. However during your course you will be provided with PDF files that can be downloaded and printed to your computer.
What are the system / device / network requirements?
The NCLEX Virtual Trainer is fully compatible across all common computing and mobile devices including: desktop computers, laptops, tablets and mobile phones with modern browsers. No additional plugins or custom software installation is necessary. The minimum and recommended “System Requirements” may change minimally as needed as browsers, operating systems and application updates are made.
The Virtual Trainer subscriptions require an active internet connection. At this time, our interactive products are not available offline.
About ReMar
Where / How can I purchase a Remar Review for NCLEX products?
All digital and printed NCLEX resources by ReMar Review products can be purchased directly from www.ReMarNurse.com.
If you have completed your purchase but do not receive a receipt or tracking information by email within 24-hrs please contact Support@ReMarNurse.com
You can also find printed resources by ReMar Review such as Quick Facts for NCLE with select third-party online retailers including Amazon.com, Walmart.com, and BarnesandNoble.com. In order to ensure that you get the most up to date content, we recommend purchasing through our website.
How often does ReMar Review for NCLEX update materials?
All ReMar Review for NCLEX products including books, workbooks, and lecture materials are up-to-date with changes for NCLEX.
*Free materials such as content on our blog, social media posts, and ReMar YouTube videos are current to the time produced.
What is your student success rate?
Our comprehensive NCLEX review courses are the best on the market. Based upon refunds issued with for our previous money back guarantee our pass rate with ReMar Review for NCLEX is 99.2 %. As a self-guided program, students are not required to report their follow through, study times, or results. In this case, we defer to the growing number of daily students testimonials.
Shipping
If an item is missing from your package.
If something is missing from your package we’d love to help take care of that for you. Within (10) days of receiving your order, send us a picture of the items received along with a picture of your packing slip to Support@ReMarReview.com.
Please be sure to verify the correct name and email address used when the order was placed and we’ll take care of this for you. After the (10) day period the student is responsible for replacement costs. No exceptions
If something is missing from your package we’d love to help take care of that for you. Within (10) days of receiving your order, send us a picture of the items received along with a picture of your packing slip to Support@ReMarReview.com. Please be sure to verify the correct name and email address used when the order was placed and we’ll take care of this for you. After the (10) day period the student is responsible for replacement costs. No exceptions
If something is missing from your package we’d love to help take care of that for you. Within (10) days of receiving your order, send us a picture of the items received along with a picture of your packing slip to Support@ReMarReview.com.
Please be sure to verify the correct name and email address used when the order was placed and we’ll take care of this for you. After the (10) day period the student is responsible for replacement costs. No exceptions
Do you ship internationally?
We can ship to international locations other than U.S. Territories and Military APO/FPO addresses. However, additional fees and the price of customs will be charged to the student at the time of delivery. These charges are unique to each country and are not covered by ReMar.
I placed an order with the wrong shipping address. What should I do?
As soon as you can, call our Customer Service Department at support@remarreview.com and they will be able to help you. Once the order has shipped you will be responsible for re-delivery charges.
Do I need to sign for my package?
The supplemental NCLEX V2 Trainer materials do require a signature for delivery. However, international students may have to pay customs fees before receiving their package.
Once an order has shipped out, you will receive an email with the tracking number. Just copy the tracking number and go to the USPS, DHL, or UPS website, depending on who shipped your package, and enter in your tracking number for an update.
We ship Monday through Friday. We don’t ship on the following holidays: New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas.
What is your refund policy?
What is your refund policy?
Products and services by ReMar Review are non-refundable.
Provisions can be made for an equal exchange for replacement services where an emailed request is made within 10-days of receiving a purchased product.
Return of non-deliverable and unused orders will be considered a cancelation and subject to a restocking fee of up to 20% if the customer no longer wishes to receive the purchased product. Shipping charges incurred will be deducted from any returned funds.
Live review classes may be canceled at the sole discretion of ReMar Review for NCLEX without advanced notice due to emergency situations. In the event of cancelation of a Live NCLEX Review students will receive fifteen days of online access for each day canceled.
What is your privacy policy?
ReMar Review values your privacy and will not sell your information to a third-party. Click here to read and review our complete privacy policy.